"Does Jetstar provide wheelchair assistance to elderly passengers? I intend to bring my mum who is able to walk only short distance to KL but am not sure whether she can fly Jetstar," Ms Aileen Lee
- Posted on 29/10/2009, 12:40 PM;
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2 tips
Chrquah
Budget backpacker
Limited special assistance offered for Jetstar Flyers
[ 0 ]I am totally disappointed with Jetstar reservations. My mother in law was visiting Singapore for the very first time last July from Bangkok. I had called up to reserve for a wheelchair a few weeks before her arrival since she could only walk a short distance. I was told that there will be NO EXTRA COST over the telephone beside the total cost of the ticket I paid. To my amasement, at the Bangkok Airport on her flight schedule date, Jetstar claimed that I need to pay for the wheelchair. I have no choice due to my limited Thai language but to pay. Similarly, on her flight back from Changi Airport, I was told to pay again: stating that it is a Jetstar airport ground policy. To summarize, I was paying for the cost of the ticket and 2 wheelchair assistance from Jetstar all because of the ignorance of the Jetstar reservation staff and the phase "Limited special assistance from Jetstar". It is NOT cheap to fly on this budget airline anymore.
- Posted on 04/11/2009, 13:59 PM
RelaxTeam
Budget backpacker
Limited special assistance offered for Jetstar flyers
[ 2 ]"At Jetstar we offer a range of services for passengers who require assistance when travelling, including a limited special assistance to passengers requiring the use of wheelchairs. Passengers who require wheelchair service should contact Telephone Reservations at 800 6161 977 (Singapore) before making the booking. Please visit Jetstar.com for our full contact details," says Jetstar in a reply to Relax.
- Posted on 29/10/2009, 12:46 PM
